Policies
Our Guarantee
If you feel your cleaning service was not satisfactory, please let us know within 24 hours. We will do everything we can to ensure your expectations are met.
If at anytime you wish to add additional services, please reach out to admin@equalpartscleaning.co or call/text 778-386-4891.
Special Requests, Add-On Services
Equal Parts is open 7 days a week from 7am - 7pm. Service dates that fall on statutory holidays may be subject to cancelation and rescheduling. Clients requiring services on stat days will be charged an additional $50 service fee.
Hours of Operation
Access/Entry
If you will not be home during your appointment, please provide instructions on how to gain access to your property, including gate access, spare key, and/or security code.
Lock Out Policy
If we are unable to gain prompt access to your home, we will try to contact you by phone/text/email. If access is not gained within 60 minutes, a $75 cancellation fee will be charged to your next service invoice.
Cancellation & Rescheduling Policy
We require a minimum of 48 hours notice if you wish to reschedule or cancel your cleaning. If you are unable to give us 48 hours notice, a $75 cancellation fee will be charged to card on file.
Attention: Clients may wish to cancel on-going scheduled services with Equal Parts at anytime.
Incase an immediate rescheduling is needed on behalf of Equal Parts, you will be notified by email with rescheduling alternatives.
Equal Parts has the right to put a stop to services at our discretion. Notification will be provided to clients immediately.
Covid - 19 Precautions
A face mask will be warn at all times during services. Proof of vaccination available upon request.
Payment Terms
Equal Parts accepts cheque, cash, e-transfer, debit, credit.
-All service payments manually made via e-transfer can be sent to - admin@equalpartscleaning.co.
-Cheques can be issued out to Dyana Salari - Equal Parts.
-Debit/credit transactions can be made upon completion of services. An additional 2.9% service fee will be applied to all card transactions.
Cards on file can be placed on a recurring payment schedule and charged automatically upon completion of services. An additional 3.5% fee will be applied to your total invoice for this service.
Residential invoices must be paid within 24 hrs of receiving invoice. Late payments are subject to $45 late fee.
Commercial invoices must be made within 7 business days of receiving invoice. Late payments are subject to $75 late fee.
All service fees subject to 5% GST. (gst number stated on invoice).
Service Fee Revision
No two homes are the same. Walk throughs are necessary for accurate pricing. Prices shown are starting rates. Residential services are based upon sqft/condition of each unit. Commercial services are based upon hourly rates.
For a quick online estimate, the client can provide their home address, accompanied by photos of the home/rooms in need of a services and a rough estimate can be provided before the initial clean. Prices are subject to revision upon first clean.
Your Privacy and Personal Space
If there is a room you don't want entered, please communicate this during your booking.
Tidying and Clutter
We will not be putting away laundry or clutter. If excessive clutter is present, we will do our best to clean down and around these areas. For organization services, please indicate this upon booking. Hourly rates apply.
Changing Bed Sheets
Removing and replacing sheets on the bed is not included in regular services and must be requested. This service can be added to weekly/bi-weekly/monthly services for an add-on of $10 a bed. If your service package includes the changing of bed sheets, please have sheets available on each bed for easy access.
Dishes Policy
If you do not have a perfectly clear sink or counter, that's ok! We will load an empty dishwasher or hand wash as many dishes as will safety fit on a regular dish towel or dish rack. We do not dry and put dishes away.
Pet Guidelines
Pets are apart of our family and we love them, however it is important to relay a clear description of your pets expected behaviour and any information you deem important to know prior to your first clean.
We ask that if and when a client has a new addition to the family, that you please make Equal Parts aware so that we can plan accordingly.
Attention: Equal Parts uses separate vacuums, mops, cloths etc. for all homes with pets. Depending on the condition of the residence, clients may be required to provide their own vacuum upon our discretion.
Damage/
Insurance
If any damage is discovered, it must be reported to Equal Parts within 24hrs of service. We are fully insured and will do our best to rectify the situation.
Documentation/
Social Media
It can be imperative that a business document the state or condition of a unit and or specific area for insurance or liability purposes. At no time will these photos be used for social media or sharing purposes. IE - rips, scratches, cracks, broken items, rust, etc.
Documenting cleaning/organizing services is crucial for advertising and growing a visual audience of potential clients. With your consent, Equal Parts will take tasteful content showing absolutely no personal information or identification, and use these for social media purposes. Contact admin@equalpartscleaning.co for further clarification.
